La Average basket value (AOV, for Average Order Value) is an essential indicator in e-commerce. It represents the average amount spent with each order placed on your site or application.
To calculate AOV, simply apply the following formula:
AOV = Total sales ÷ Total number of orders
example :
If you made €20,000 in turnover for 500 orders, your AOV is 40€.
An online AOV calculator helps you:
1. Cross-selling
Offer complementary products during the buying process.
example : To buy a smartphone, suggest a case or headphones.
2. Upselling (Upselling)
Encourage the customer to opt for an improved or more comprehensive version of the product.
example : “For only €10 more, get double the storage.”
3. Bundles
Put together packs at attractive prices.
example : “Buy three shirts for €45 instead of €60.”
4. Free Shipping Threshold
Encourage additional spending by offering postage over a certain amount.
example : “Only €15 more in purchases to benefit from free delivery.”
5. Loyalty programs
Reward larger orders with points, discounts, or benefits.
example : “Earn points with every purchase and exchange them for discounts.”
6. Limited-Time Promotions
Create a sense of urgency to encourage quick purchases.
example : “Enjoy an additional 10% off for 24 hours.”
7. Guarantees or Additional Services
Offer additional options to improve the core offering.
example : “Add a 1-year warranty for an additional €15.”
An online hardware store found that its customers did not see recommended accessories when buying a laptop. By integrating Suggestions for complementary products :
La Average basket value is a powerful lever for develop your turnover without increasing your advertising costs. A simple calculating online will allow you to easily monitor your AOV and assess the effectiveness of your various strategies (cross-selling, upselling, group offers, etc.).
By gradually optimizing your AOV, you will be able to improve profitability of each order and increase the satisfaction of your customers, while maintaining a balanced conversion rate.
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